Privacy Policy
Last Updated: January 13, 2026
If you prefer, you can also ask your questions by calling our customer service ( 858) 413-8888
Getting clients from A to B in style, safety, and punctuality is only part of what we do here at Trip Limo Service LLC. Customers’ privacy is important to us, and we are grateful for the faith they have placed in us. When handling customer information, Trip Limo Service LLC follows all applicable laws and regulations, including the California Consumer Privacy Act (CCPA). The purpose of this policy is to educate you about the data collected from you by Trip Limo Service LLC, its intended use of such data, and the measures taken to guarantee the security of your personal information. Trip Limo Service LLC has the right to modify this policy at any moment and without warning. You will be notified of any updates here. Any modifications to the policy should be reviewed on a regular basis.
Can you tell me what information about me Trip Limo Service gathers and why?
The only personally identifiable information that Trip Limo Service gathers is what is strictly necessary for us to fulfill our clients’ transportation requests. In order to streamline the booking procedure, Trip Limo Service also gathers personal information. In your personal online profile, Trip Limo Service keeps sensitive information such as your name, address, phone number, email address, and payment card details. We use this data to enhance the efficiency of our Online Services for you. You may also get Online Receipts by providing your credit card information. Without requesting even more sensitive information like a social security number, we may use your credit card number—which is unique to you or your family—to guarantee that no one else can access your personal details.
How will Trip Limo Service put my information to use?
Trip Limo Service uses the personal information in our customer accounts, like past ride experiences, to speed up the process of making an appointment. They don’t have to tell us this information over and over again every time they call because we have it on hand and ready to go. Your credit card information, address, and ride dates and times are the most important and sometimes most private personal information that we store in our systems. Trip Limo Service needs this information in order to give rides and bill customers. Trip Limo Service will sometimes look at past ride information (combined with information from other customers) to figure out how to run our business better by figuring out normal trip lengths and other things. Trip Limo Service never does this with details about an individual customer.
On our website, on the “Quote” and “Contact Us” pages, clients receive messages from us. It’s saved in our customer management system after the opt-in. We don’t have a set script, but we do tell them that we may send a scheduling.
SMS/Text Message Communications
When you provide your phone number during the booking and checkout process on our website, you consent to receive SMS (text) messages from Trip Limo Service regarding your reservation. By completing your booking, you agree to receive the following types of messages:
Booking Confirmations: A text confirming your reservation details including date, time, and pickup location.
Appointment Reminders: A reminder sent 24 hours before your scheduled pickup.
Driver Updates: Notifications when your driver is on the way to your pickup location.
Trip Completion: A thank you message after your trip is complete.
Booking Changes: Notifications if there are any changes or cancellations to your reservation.
Message Frequency: You may receive 2-5 messages per booking depending on your trip type.
Message and Data Rates: Standard message and data rates may apply depending on your mobile carrier.
Opt-Out: You can opt out of SMS notifications at any time by replying STOP to any message or by contacting us at [email protected] or calling (858) 413-8888. Please note that opting out may affect our ability to send you important updates about your booking.
Help: For assistance, reply HELP to any message or contact us at (858) 413-8888.
We do not use your phone number for marketing or promotional purposes. SMS messages are strictly transactional and related to your booked transportation services.
Trip Limo Service: Does it share my information with other people?
Trip Limo Service does not sell, rent, or give out personal information about our customers to any outside companies or partners for marketing purposes. Personal credit card data is never shared. However, we may share your information with trusted third-party service providers who assist us in operating our business, such as payment processors and SMS service providers. Legally, Trip Limo Service may provide personal information to government regulators and law enforcement officers when required by law.
Third-Party Payment Processors
Trip Limo Service uses trusted third-party payment processors to handle your payment transactions securely. These include Visa, PayPal, Stripe, and Mastercard. When you make a payment, your financial information is transmitted directly to these processors using secure encryption. We do not store your complete credit card number on our servers. These payment processors have their own privacy policies governing how they use your information, and we encourage you to review their policies.
Is the information I give Trip Limo Service Online Services safe?
Without a doubt, Trip Limo Service uses SSL (Secure Socket Layer), the standard security technology, to keep the data sent between our customers’ computers and our website safe. All the information is kept in files that only authorized personnel can view. We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction.
Cookies and Tracking Technologies
Trip Limo Service uses cookies and similar tracking technologies to improve your browsing experience on our website. Cookies are small text files stored on your device that help us remember your preferences, understand how you use our site, and improve our services. We may use Google Analytics to analyze website traffic and user behavior. You can control cookies through your browser settings. Please note that disabling cookies may affect certain features of our website.
How long does Trip Limo Service keep my information?
Trip Limo Service retains your personal information for as long as necessary to fulfill the purposes for which it was collected, including to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. Generally, we retain customer records for up to 7 years after your last transaction with us for tax and legal compliance purposes. After this period, your data will be securely deleted or anonymized.
Your California Privacy Rights (CCPA)
If you are a California resident, you have specific rights under the California Consumer Privacy Act (CCPA):
Right to Know: You have the right to request information about the categories and specific pieces of personal information we have collected about you.
Right to Delete: You have the right to request that we delete your personal information, subject to certain exceptions.
Right to Opt-Out: Trip Limo Service does not sell your personal information to third parties. Therefore, there is no need to opt-out of the sale of personal information.
Right to Non-Discrimination: We will not discriminate against you for exercising any of your CCPA rights.
To exercise any of these rights, please contact us at [email protected] or call (858) 413-8888.
Children’s Privacy
Trip Limo Service does not knowingly collect personal information from children under the age of 18. Our services are intended for adults who can enter into legally binding agreements. If we learn that we have inadvertently collected personal information from a child under 18, we will take steps to delete that information as quickly as possible. If you believe we may have collected information from a child, please contact us immediately.